Тerms & Conditions - Dial And Move Kenya

Privacy Policy

Effective Date: February 20, 2026

At Dial and Move Kenya, we respect your privacy and are committed to protecting your personal data in accordance with the Kenya Data Protection Act (2019). This policy explains how we collect, use, and safeguard your information when you use our website and moving services.

Information We Collect

We collect personal information that you provide directly to us when requesting a quote or booking a move, including:

Identity Data: Name, ID/Passport number (for gate clearance/security).
Contact Data: Phone number, email address, and physical addresses (origin and destination).
Transaction Data: Details about payments (M-Pesa reference numbers) and services you have purchased.
Technical Data: IP address and cookies (to improve your website experience).

How We Use Your Data

We process your personal data based on Contractual Necessity and Legitimate Interest:

To provide accurate moving quotes and execute relocation services.
To communicate updates regarding your move.
To process payments and prevent fraudulent transactions.
To comply with legal and statutory obligations in Kenya.

Data Sharing and Disclosure

We do not sell your data. We only share information with trusted third parties necessary to complete your move, such as:

Logistics Partners: If specialized equipment or sub-contractors are required.
Insurance Providers: To facilitate Goods in Transit (GIT) claims.
Law Enforcement: When required by Kenyan law or court order.

Data Security

We have implemented appropriate technical and organizational measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your data is limited to employees and partners who have a business “need-to-know.”

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 7 years for tax purposes in Kenya).

Your Legal Rights

Under the Data Protection Act, you have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request the correction of inaccurate data.
Erasure: Request the deletion of your data where there is no good reason for us to continue processing it.
Objection: Object to the use of your data for direct marketing.

Cookies

Our website uses cookies to enhance navigation. You can set your browser to refuse cookies, but some parts of our website may become inaccessible or not function properly.

Contact Us

For any questions regarding this policy or to exercise your data rights, please contact our Data Protection Lead:

Email: privacy@dialandmove.co.ke
Phone: 0726148038
Office: Muthaiga Business Center, Nairobi, Kenya

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