1. What services does Dial and Move Kenya offer?
We offer house moving, office relocation, corporate moving, packing services, storage, long-distance moving, international relocation, piano moving, and transport services across Kenya.
2. Where are you located?
We operate countrywide across Kenya.
3. How can I contact Dial and Move Kenya?
Phone: 0726 148 038
Email: charlesk@dialandmovekenya.co.ke
Website: www.dialandmovekenya.co.ke
4. Do you operate on weekends?
Yes, including weekends and public holidays.
5. How early should I book a move?
At least 3–5 days in advance.
6. Do you provide free quotations?
Yes, site visits and estimates are free.
7. Are your movers trained?
Yes, all crew members are professionally trained.
8. Do you provide packing materials?
Yes, cartons, wrapping paper, bubble wrap, tape and wardrobe boxes.
9. Are your quotes inclusive of tax?
Quotes are exclusive of VAT unless stated.
10. Do you move outside Nairobi?
Yes, we handle long-distance moves across Kenya.
11. Can you move internationally?
Yes, we offer international relocation services.
12. Do you provide storage services?
Yes, short-term and long-term storage solutions.
13. Are my goods insured?
Insurance is available upon request at client cost.
14. What payment methods do you accept?
MPESA, bank transfer, and cash.
15. Is deposit required?
Yes, deposit secures booking.
16. Can I reschedule my move?
Yes, with 48 hours notice.
17. Do you dismantle and assemble furniture?
Yes, we provide full furniture handling.
18. Do you move safes?
Yes, specialized equipment required.
19. Do you move pianos?
Yes, piano relocation services available.
20. Can you move offices overnight?
Yes, to minimize business disruption.
21. Do you offer corporate relocation?
Yes.
22. Do you provide manpower only?
Yes, labor-only services available.
23. Do you charge per hour or per job?
Mostly per job after assessment.
24. What areas do you cover?
All major towns in Kenya.
25. Why choose Dial and Move Kenya?
Professional, reliable, structured, and affordable.
26. How much does moving a bedsitter cost?
KES 8,000 – 15,000 depending on distance.
27. Cost for 1 bedroom?
KES 12,000 – 20,000.
28. Cost for 2 bedroom?
KES 18,000 – 35,000.
29. Cost for 3 bedroom?
KES 30,000 – 60,000.
30. Do you pack kitchen items?
Yes, with protective wrapping.
31. How much is storage per month?
From KES 3,000 depending on size.
32. Is storage secure?
Yes, 24/7 security.
33. Can I access my goods anytime?
With prior arrangement.
34. Minimum storage period?
One month.
35. Do you store office equipment?
Yes.
36. Do you store furniture?
Yes.
37. Are goods wrapped before storage?
Yes.
38. Do you offer climate-controlled storage?
Upon request.
39. Is payment monthly?
Yes, advance payment.
40. What happens if I delay payment?
Penalty applies.
41. Do you move servers?
Yes, handled with care.
42. Do you label office items?
Yes.
43. Can you move during weekends?
Yes.
44. How much does office relocation cost?
From KES 25,000 depending on size.
45. Do you move from Nairobi to Mombasa?
Yes.
46. Nairobi to Kisumu?
Yes.
47. What affects long distance cost?
Distance, size, fuel, manpower.
48. Do you assist with customs?
Yes for international moves.
49. Do you sell cartons?
Yes.
50. Can I buy packing materials only?
Yes.
51. Are materials refundable?
No refund; exchange at 50% restocking fee.
52. Are deposits refundable?
No, deposits are non-refundable.
53. What if I cancel same day?
Full charge applies.
54. Do you refund after dispatch?
No refunds after crew dispatch.
55. What items are not covered in claims?
Jewelry, cash, phones, tablets.
56. Do you cover electrical malfunction?
Items must be tested before/after packing.
57. Are self-packed items covered?
No.
58. Do you cover natural disasters?
No.
59. What if building denies access?
Client responsible.
60. How long do refunds take if approved?
14–30 days at management discretion.
61. Do you guarantee professionalism?
Yes.
62. Do you provide contracts?
Yes upon request.
63. Can you handle industrial moves?
Yes.
64. Do you move machinery?
Yes.
65. Are movers uniformed?
Yes.
66. Do you provide tracking?
Yes for long-distance moves.
67. Do you offer staff relocation?
Yes.
68. Can you move fragile antiques?
Yes with special packaging.
69. Do you offer full-service relocation?
Yes.
70. What makes you different?
Structure, professionalism, transparency.
71. How do I book today?
Call 0726 148 038 or email charlesk@dialandmovekenya.co.ke or visit www.dialandmovekenya.co.ke.
Need Trusted Movers in Kenya?
📞 Call: 0726 148 038
📧 Email: charlesk@dialandmovekenya.co.ke
🌍 Website: www.dialandmovekenya.co.ke
Serving:
All Kenya Counties
Nairobi
Mombasa
Kisumu
Nakuru
Eldoret