Privacy Policy for Dial and Move Kenya
Last Updated: April 2026
1. Introduction
Welcome to Dial and Move Kenya (“we,” “our,” or “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, contact our team, or engage our moving and relocation services.
By using our website or services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
a. Information You Provide Directly
* Full name
* Email address
* Phone number
* Company name (if applicable)
* Pickup and delivery addresses
* Payment and billing details
* Any additional information you share when requesting a quote or contacting us
b. Automatically Collected Information
When you visit our website, we may automatically collect:
* IP address
* Browser type and version
* Device information
* Pages visited and time spent
* Referring site or link
* Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal data to:
* Provide and manage our moving and relocation services
* Respond to your inquiries and provide quotes
* Schedule, confirm, and complete moving services
* Send service updates, invoices, and receipts
* Improve website performance and user experience
* Comply with legal obligations and protect our business
We will never sell, rent, or trade your information to third parties.
4. Legal Basis for Processing (Kenya Data Protection Act)
Under Kenya’s Data Protection Act, 2019, we process personal data based on:
* Consent: You have given us permission to process your data.
* Contractual necessity: We need the data to perform our services.
* Legal obligation: Compliance with Kenyan laws and tax requirements.
* Legitimate interest: For improving customer experience and service quality.
5. Data Sharing and Disclosure
We may share your data only with:
* Our authorized employees and moving partners involved in service delivery
* Payment processors and trusted service providers under confidentiality agreements
* Legal or government authorities when required by law
All partners and subcontractors are required to follow strict data protection standards.
6. Data Storage and Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
Your data is securely stored on protected servers and only accessed by authorized personnel.
7. Cookies and Tracking Technologies
Our website uses cookies to:
* Improve site functionality
* Analyze web traffic
* Personalize your browsing experience
You can control or disable cookies through your browser settings. However, disabling cookies may limit certain website features.
8. Your Data Protection Rights
Under the Kenya Data Protection Act (DPA), you have the right to:
* Access your personal data
* Request correction or deletion of inaccurate information
* Withdraw consent at any time
* Object to the processing of your data
* File a complaint with the Office of the Data Protection Commissioner (ODPC) if you believe your data has been misused
To exercise your rights, contact us using the details below.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., accounting or legal obligations).
10. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before sharing any information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal changes or improvements in our services.
Updated versions will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us at:
Dial and Move Kenya
📍 Nairobi, Kenya
📞 +254 726148038
✉️ info@dialamover.co.ke or dialandmovekenya@gmail.com
🌐 www.dialandmovekenya.co.ke