Pet Moving Services

At Dial A Mover, we understand that pets are cherished members of your family. Moving them, whether across the country or across the world, requires special care and expertise. We offer a compassionate and professional pet relocation service, ensuring the safe and comfortable transportation of your animal companions.

We manage the complex logistics of pet travel so you can focus on your own move. Our service is designed to minimize stress for both you and your pet, covering every detail from paperwork to safe handling.

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Our Pet Relocation Service Includes:

Veterinary Document Coordination We guide you through the complex requirements for pet travel, including coordinating with your vet to ensure all vaccinations, health certificates, and import/export permits are in order and compliant with your destination’s regulations.
IATA-Approved Travel Cages Your pet’s safety and comfort during transit are paramount. We ensure your pet travels in a sturdy, correctly-sized, and IATA-approved cage that meets all airline standards for ventilation, security, and space.
Full Airport Handling For air travel, our service doesn’t stop at the curb. We manage the full airport process, including priority check-in, liaising with airline ground staff, and ensuring your pet is safely loaded and handled with care until they are on their way.
Safe & Pet-Friendly Ground Transport For domestic moves or transport to and from the airport, we use specially equipped, pet-friendly vehicles. These vehicles are climate-controlled and secure, providing a calm and comfortable environment for your pet during their ground journey.

Do I need to pack my own items before you arrive?

Yes, all our quotations are completely free and come with no obligation. You can get a quote by calling us, sending a WhatsApp message, or filling out the form on our website. For the most accurate price, we recommend our free survey, which can be done via a quick video call or an in-person visit.

Do you offer insurance for my belongings?

You can choose! We offer a full packing service where our trained team brings all materials and securely packs everything for you. If you prefer to pack yourself, we can supply you with high-quality boxes, tape, and bubble wrap. Just let us know your preference when booking.

Will you disassemble and reassemble my large furniture?

Yes, we provide Goods-in-Transit insurance for all our moves. This protects your items against risks like fire and accidents while they are on our truck. While we always handle your belongings with the utmost care, this insurance provides extra peace of mind. We can provide more details on the cover when you book.

How and when do I make payment for the move?

We require a deposit (often 50%) to confirm your booking and reserve your moving date. The remaining balance is typically due on the moving day itself upon completion of the job. We accept payments via M-Pesa, bank transfer, or cash. We will provide you with a clear invoice detailing all charges.

How long will my move take?

The total time depends on several factors: the volume of your items, the distance between your old and new homes, the ease of access (e.images, stairs), and whether you’ve requested our full packing service. During your free survey, we will analyze these factors and give you a reliable estimate of the time required for your specific move.

Can you move special items like kitchen appliances, pianos, or fragile artwork?

Yes, our team is trained to handle special and fragile items. We use protective materials like bubble wrap, moving blankets, and custom crating (upon request) for delicate items. For appliances like refrigerators or washing machines, we ensure they are prepped, transported, and placed correctly. Please point out all special items during the survey so we can plan accordingly.

What should I do with my personal valuables (like money, jewelry, or important documents)?

While we take the utmost care with all your belongings, we strongly recommend that you transport highly personal and valuable items—such as cash, jewelry, passports, logbooks, and important medication—yourself. It’s best to keep these items in your personal bag and with you at all times on moving day.