📦 Shipping & Delivery Policy (Service Delivery Terms)
Since Dial and Move Kenya is a moving, relocation, and logistics service company (not a traditional product e-commerce store), their “shipping” refers to delivery of your move/relocation service and transport of your goods:
đźšš Service Delivery & Transport
- Moves and shipments are executed with professional packing, loading, transport, and unloading — whether local, long-distance within Kenya, or international relocation.
- International relocation services include export packing, customs documentation assistance, air/sea freight, and final-mile delivery to your overseas destination.
- You receive a transparent quote before booking, based on distance, volume, type of items, optional services (like packing/unpacking, storage), and insurance.
- Insurance coverage (“Goods-in-Transit”) is available for your belongings during transport — extra options can be added for high-value goods.
- Delivery timelines vary depending on the type of move you book — local moves are typically same day or next day, long-distance may take several days based on route and logistics.
- Packing materials (boxes, crates, protective wrap, tape) can be supplied or hired as part of your service.
đź“„ Key Points About Service Execution
- Booking is confirmed after you receive a written or verbal confirmation and agree to the quoted price and timeline.
- Pricing is transparent with no hidden charges — tailored to your move based on your needs.
- For international moves, customs support and documentation assistance are included as part of the relocation service.
- You can choose whether the company packs for you or you do your own packing, though full packing services are offered.
