| Question | Answer | Points |
| How can I get a quote for my office move? | You can request a free, no-obligation quote by calling us on 0726148038 or 0729588291, emailing dialandmovekenya@gmail.com, or filling out the contact form on our website, www.dialamover.co.ke. | |
| What information do you need to provide an accurate quote? | We require the size of your office (e.g., number of staff, desks, rooms), the current and new office locations, and an approximate inventory of items, especially large or sensitive equipment (e.g., servers, safes). A pre-move survey is often recommended. | |
| Do you offer a pre-move survey? | Yes, a pre-move physical or virtual survey is essential for commercial moves. This allows our consultant to assess the volume, complexity, and access points to create a tailor-made plan and accurate quote. | |
| How far in advance should I book my office move? | We recommend booking at least 3-6 weeks in advance for small to medium offices, and even earlier for large corporate relocations, to ensure we can secure your preferred moving date and allow ample planning time. | |
| What are your working hours for office moves? | We offer flexible moving schedules, including evenings and weekends, to minimize disruption to your business operations and ensure minimal downtime. | |
| What are the best contact numbers for Dial & Move Kenya? | You can reach us directly on 0726148038 or 0729588291. | |
| What are the official email addresses for correspondence? | Our official emails are dialandmovekenya@gmail.com and charles@dialamover.co.ke. |
| Question | Answer | Points |
| What services are included in an office move package? | Our standard office moving service includes professional packing, labeling, loading, transportation, offloading, and arranging items in the new office as per your floor plan. We also offer furniture dismantling/assembly and IT system handling. | |
| How do you ensure minimal business downtime? | We work with you to create a strategic moving plan, often scheduling the physical move during off-peak hours, evenings, or weekends. We prioritize the IT setup to get your essential systems running first. | |
| How will my IT equipment (servers, computers) be handled? | We use specialized, anti-static, and cushioned crates for sensitive equipment like servers and desktops. Our team ensures proper disconnection, safe transport, and reconnection/placement at the new location. | |
| Do you provide packing materials? | Yes, we provide high-quality moving boxes, specialized crates for files and IT equipment, bubble wrap, stretch film, and other necessary materials as part of our comprehensive service. | |
| How should we handle confidential documents and files? | We offer specialized, sealable file crates that can be packed and sealed by your staff and only opened by them at the new location, ensuring the security and confidentiality of your documents. | |
| What is the typical duration of an office move? | The duration varies based on the size of the office and the distance, but most small to medium corporate moves in Nairobi can be completed within 1 to 2 days to minimize interruption. | |
| Will my furniture be dismantled and reassembled? | Yes, our team is skilled in the disassembly and reassembly of all standard office furniture (desks, shelving, cubicles) as part of the service. |
| Question | Answer | |
| How is the final cost of the move determined? | The cost is based on the volume of items, the distance between locations, the complexity of the move (e.g., difficult access, stair carry), and any additional services requested (e.g., storage, specialized packing). | |
| What are the accepted payment methods? | We accept payments via Bank Transfer (EFT), Cheque, and M-Pesa/Mobile Money. Details will be provided on your official invoice. | |
| Are there any hidden costs? | Our quotes are comprehensive and transparent. We only charge for additional services if they are requested or if unexpected circumstances arise and are approved by you beforehand. | |
| When is the payment due? | A deposit is typically required to confirm the booking, with the balance due upon satisfactory completion of the move. Payment terms are detailed in your official quotation/contract. |
